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Support Resources


Before Contacting Support

Before contacting Technical Support, you may want to consult these available resources:

  • Choose the HELP button located at the top of every program screen or press F1 for context sensitive help.

  • Choose the TIPS button located at the top of every program screen to pop open a small guide that will help you as you work.

  • Vitrually all objects and fields, that a user interacts with, have a description of what that object or field is requesting.  This description is located in the Status Bar in the bottom left corner of the screen.

  • See the Help Desk for additional problem solving tips.


Annual Subscription

One year of support is included in all new sales and is renewed annually. Prices are listed on the Order Form.

Support is available Monday through Friday from 8:00 am to 5:00 pm (Mountain)

Support Includes:

  • FREE minor updates

  • FREE major upgrades

  • FREE technical support by email or phone


Additional Services

  • Customization, On-Site Implementation, Data Recovery, Consulting

  • Call (800) 826-1230 for pricing and information.


Contact Information

Sales: (800) 826-1230 (USA Only)
Technical Support: (406) 248-3511
Fax: (406) 248-3533
Address: Rimrock Technologies
1919 Montana Ave.
Billings, MT  59101
Email: support@rimrocktech.com
Hours: 8:00 am to 5:00 pm MST (Monday - Friday)